When you need to focus on quality improvements, I am able to assist you develop and complete audits, provide action plans, and conduct pre-inspection reviews and site preparation for existing or new services. I can provide or update best practice policies and procedures, and support teams in preparing for HIQA and Mental Health Commission inspections, working to identify service improvements and documentation of plans. At times, you or your organisation may require an experienced external consultant for investigations and reviews. I have experience and skills in assessment and improvement of clinical and corporate systems and processes, HR issues such as grievances and disciplinary matters, clinical concerns, incidents and complaints.
Emotional Intelligence (EI) is a key predictor of human performance and development. EI can be measured, and unlike IQ, can be noticeably strengthened and developed. The Institute for Health and Human Potential states that companies who have leaders with higher levels of EI are more likely to be highly profitable; including an example of a company recording lost time accidents reduced by 50%, significant reduction in formal grievances and the team exceeding productivity goals by €250k following training of their supervisors in emotional competencies. As an accredited practitioner of EQ-i assessments (the first scientifically validated EI tool in the world), I am able to administer, interpret and provide feedback on both the EQ-i 2.0 and EQ 360 assessments to support you, your team and organisation to reach your goals.
I am passionate about people getting the best care and service that they need so that they can lead fulfilled and purposeful lives. As most of my career has centred on this principle, I use this experience to support organisations, teams and individuals to plan, structure and deliver optimal high quality services within a given remit and resources. I bring the unique background of an in-depth knowledge of Irish heath legislation, systems and process while being able to draw on international experience that includes working with and at Board level, C-suite, senior Clinical roles, and other project roles.
I also have expertise in both clinical and corporate governance having worked in the sector for over 30 years in senior roles in Ireland and Australia and therefore can add value to your organisation and team when you require that external expertise to complement your internal team structure, knowledge and skill set for short term projects such as change management, addressing models of services, integration and team effectiveness.